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POLICIES

 

How do I care for my tees?

▪️Wash inside out with cold water using a gentle cycle and very mild detergent
▪️Do NOT use products containing bleach or Oxy Clean
▪️Do NOT dry your tees, especially items containing white ink or shimmer ink. To best preserve the graphic, HANG or LAY FLAT to dry. We will not exchange or refund items that incur issues after being laundered.

 

SHIPPING: 

We ship via USPS and a tracking code will go directly to the e-mail provided during payment once shipped. Please understand that once the item has left the possession of Mason Blake Apparel, it is no longer our responsibility for lost or stolen goods or to track your item. Please see tracking number to follow the whereabouts of your purchase(s). If your items have not made it to your destination, contact USPS ASAP. If you wish to have your item rushed you will be responsible for additional postage fees. Please allow 2-5 weeks for your order to be shipped. It is produced just for you, after all! If your order should ever be delayed for any reason, Our staff will always send an email letting you know. 
 

Lost, Stolen, or Undelivered Shipments

 
USPS failure to ship your item(s), deliver your item(s), or lost your item(s) is not the fault or reflection of Mason Blake Apparel. We take pride in our shop and dedication to all our customers. Please understand that we have done everything on our end to make sure your item has been shipped to you promptly. Please contact your nearest USPS for further assistance. 
 

International Shipping:

Yes we do offer International shipping but please note that it will take a little longer to receive due to a 2-6 week processing time and shipping to you 2 weeks! We are not responsible for any extra custom fees. If package is lost we will do our best but once again it is out of our control once we have shipped with a valid tracking number.

 

Refunds or Exchanges:

All sales are FINAL. As each order is ordered specifically for your needs, we DO NOT OFFER REFUNDS! A store credit may be issued in the result of an error with your order or we will exchange an item if there is an error in size or product.